@joulton wrote:
Hi all
I've just advised my girlfriend on a new laptop which she's bought specifically to give her more grunt doing garden designs in Sketchup.
However, unfortunately, a soon as we fired up Sketchup on the new machine and tried it with her model it periodically hangs. It's not crashing but becomes unresponsive, even when it is not doing anything and focus is on other applications. It happens with a very regular pattern every 5-10s and lasts a similar amount of time - see attached screenshot.
For reference the laptop is an Asus K501U with i7-6700U, 12GB RAM, NVidia 940MX 2GB, and a 512GB SSD. I did a bit of research - here and elsewhere - before we bought it and this looked more than ample for Sketchup's needs. Her model is admittedly quite large (29MB) but it works (albeit slowly) on her 4 yr old laptop and my Macbook Pro without exhibiting the same issue.
Troubleshooting steps so far...
- Uninstalled a load of crapware that came on the laptop
- Uninstalled / reinstalled Sketchup
- Updated graphics drivers
- Tried running with the Nvidia GPU and with Integrated Intel GPU
- Tried turning off hardware acceleration
... but still seeing the same problem
I would appreciate any advice on what else to try. If we can't get it working i think we'll have to send the laptop back which would be a shame as it was a good deal.
Thanks
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