Constant crashing, Make 2016 (after Plays TV installed automatically)

@yerrington wrote:

Beginning today, after two months without any issues experiencing full crash and exit after a few seconds or a minute or so at most. A graphics card/driver issue, seems like?

Have submitted bug splat reports.

Have tried the following [all to no avail]:
-- un-check Use Hardware Acceleration in Window/Preferences/Open GL
-- un-installed V-Ray demo and Podium
-- reinstalled SketchUp Make 2016, run as administrator
-- updated graphics driver [using AMD taskbar interface]
-- rolled back to older graphics driver [using Windows Settings/Advanced Display Settings]
-- installed two different other graphics drivers acquired at AMD support site [one via auto-detect and one by choosing manually]
-- tried opening different files to make sure the first one wasn't corrupted

Another suggestion found in forums was to 'configure graphics card setup to allow SketchUp to choose its own settings' -- couldn't figure out how to do that.

This is a tough one, eh? In the last two months, created several fairly simple models, up to about 20 mb and with some rendering in Podium. Did the incompatibility appear after an update [AMD and/or Windows update]?

The computer having problems is a desktop. Also have a laptop, and SketchUp still works fine on it. Tried opening the same skp files on both machines. Both have Windows 10 Home 64-bit [vers. 1511].

Laptop: HP Pavilion TS-15
Chip type: Intel HD Graphics Family
DAC type: internal
Adapter string: Intel HD Graphics 4400
6 mb installed RAM
128 mb dedicated video memory

Desktop: Dell Inspiron 3656
Chip type: AMD Radeon Graphics Processor (0x9874)
DAC type: internal DAC (400 mhz)
Adapter string: AMD Radeon R6 Graphics
12 mb installed RAM
448 mb dedicated video memory

Both machines seem like they might be a bit under-powered for the tasks at hand, but as noted, both were working great before today. Laptop still cooking right along in SketchUp.

Not sure what else to try? Am reluctant to buy a new graphics card. The one I have is apparently old [even though the computer was purchased two months ago] and driver updates may soon not be available?

Love SketchUp, user since version 7 on both Windows and Apple platforms. This is the worst problem I've ever had with it.

Posts: 11

Participants: 4

Read full topic